RETURN & EXCHANGE POLICY

Here is our policy regarding returns and exchanges.

CLAIMS FOR DEFECTIVE OR DAMAGED PRODUCTS

If you receive a misprinted, damaged, or defective item, you may submit a claim within 30 days of receiving your order by following this process:
https://help.printful.com/hc/fr/articles/360014007620-Comment-puis-je-signaler-un-probl%C3%A8me-avec-ma-commande

And this one as well:
https://help.printful.com/hc/en-us/articles/360014006800-What-if-the-product-is-damaged-in-the-mail

PACKAGES LOST IN TRANSIT

If your package is lost in transit, please submit a claim no later than 30 days after the estimated delivery date by following this process:
https://help.printful.com/hc/fr/articles/360014065779-Et-si-la-commande-est-perdue-par-la-poste

DEFAULT RETURN ADDRESS

Returns must be sent to our shipping partner. Details can be found here:
https://help.printful.com/hc/fr/articles/360014065699-O%C3%B9-vont-les-articles-retourn%C3%A9s

INCORRECT OR UNCLAIMED ADDRESSES

Incorrect address: If a shipping address is incorrect, the package will be returned and you will be responsible for reshipping costs after the address has been confirmed. Details here:
https://help.printful.com/hc/fr/articles/360014065739-Et-si-l-adresse-du-destinataire-est-erron%C3%A9e
Unclaimed: Unclaimed shipments are returned and reshipping costs will be your responsibility.

 

VOLUNTARY RETURNS BY THE CUSTOMER

 

If you wish to return a product for a size exchange or any other reason, this is at your discretion and at your expense. We do not refund returns.

FOR EU CUSTOMERS

In accordance with Directive 2011/83/EU on consumer rights, personalized products or sealed goods (once unsealed) are not eligible for return.

NEED HELP?

For any questions or claims, feel free to contact us. We’re here to help!
allo@sparksandbloomshop.com